Toolbox
Activities and Exercises
Overview
Feedback cards is a method adapted by the Prato Museum inspired by Open Space Technology. This method is a flexible means to elicit and collect feedback from a group discussion. While Open Space Technology uses the method to talk about broad, complex themes, the team at Prato adapted the method to use it to discuss pitches as well as to structure feedback discussions to validate and test products and services.
Implementation
- To start the activity participants should be welcomed and invited to sit within a circle. Once everyone is seated and settled the facilitator should then provide an introduction to what the group will discuss in a clear and concrete manner. This means giving an overview of the activity, how the group sessions will be structured, and the expected output.
- Then participants will be asked to put together the agenda i.e. the ideas or pitches around the theme or topic of the group discussion. Participants should be encouraged to with a piece of paper or post-its write down a pitch, issue, or question in regards to the theme or topic. In writing their post-it they should write their name on the post-it, and will be responsible for hosting a group discussion, documenting important points made in the discussion.
- Once everyone has finished writing each person who would like to contribute to the agenda with their post it will read their post-it and then place it on a common board.
- Facilitators should keep in mind how many ideas or pitches are on the board and divide the remaining time so that participants can spend time in a group discussion for each idea. Those who have proposed an idea or pitch should be supplied with sharpies, paper, etc to help document and host a group discussion. Participants should then decide which post-it idea or pitch they would like to go to first. Then facilitators will keep time and ask participants to switch groups until participants have gone to each group discussion area proposed (however this is dependent on the amount of time for the activity).
- At the end of the group discussions hosts of each group discussion will hang their documentation on a wall for participants to read and observe.
- Concluding the session is most effectively done by providing participants with the chance to express their thoughts on how they experienced the activity and the key takeaways. In the case of large groups where giving everyone individual time is impractical, hearing from a few participants still offers a comprehensive overview due to the shared nature of the experience.
- When you sense that all relevant points or issues have been shared, close the session with the next steps and noting what you appreciated and learned from the day.
To Consider in Your Activity Design
Space
- Flexible space: The activity requires an open space where participants can comfortably sit in a circle for the initial introduction and then move around to different group discussions. A flexible layout is needed to allow for easy movement and visibility of the feedback documentation.
Materials
- Post-its or cards: Participants will need post-it notes or cards to write their pitches or ideas.
- Sharpies, paper, etc.: These materials will help participants document discussions during the breakout sessions.
- Common board and wall space: A central board will be used for posting ideas, and wall space is needed for displaying group discussion documentation for participants to read.
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